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PCA Families have a team of dedicated Support and Advocacy Advisors who provide helpline and flexible funding services to clients.

Lisa Milani


Ann Rowley

Program Lead

Deborah Hunt

Office Manager & Member Engagement

Liz Powell

Advocacy & Support Advisor

Liz joined PCA Families in 2014 as an Advocacy and Support Advisor. She worked for 25 years as a nurse/midwife predominately in Neonatal ICU before retraining as a counsellor in trauma, loss and bereavement intervention and psychotherapy.  She has worked in both helpline and counselling settings and is passionate about supporting families with children with developmental trauma. In her time away from work, Liz enjoys spending time with her daughters who completed her family through adoption. Liz works on Mondays, Tuesdays, Wednesdays and Fridays.  

Vicki Coverdale

Advocacy & Support Advisor

Vicki joined PCA Families in 2016 as an Advocacy and Support Advisor. She is a qualified teacher, trainer and career practitioner with experience working in a variety of Vocational and Community Education settings. Prior to joining PCA Families, she was employed by a large community service organisation working in their education team with children and young people from various out of home care settings. This is where she learnt the impact of disruption and trauma on learning and the difference a supportive and trauma-informed educational setting can make in the lives of children and young people. Vicki works on Tuesday, Thursdays and Fridays.

Zahra Shire

Client Services Officer

Zahra joined PCA Families in November 2020 as a Client Services Officer. She has over 5 years’ experience in the administration and client services sector. She has provided classroom educational support working with children who have special needs. Most recently Zahra was involved with the Australian Red Cross migrant support program, providing assistance to refugees and asylum seekers whilst working with families and children who were experiencing financial hardships, homelessness and job loss caused by the COVID-19 pandemic. This is where she learnt the importance of holding a client centered approach to ensure their needs were met. Zahra is passionate about working with families with the goal to create the best possible outcome especially with culturally and linguistic diverse backgrounds. Zahra is due to finish her studies this year and will be a cross-cultural counsellor. Zahra works Monday to Thursday.