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PCA Families Helpline is a free, independent and confidential service, offering short term support, practical information, advocacy and referrals to other services. Our approach is child-centred, family-focussed and trauma-informed.
Our caring and supportive advisors have extensive experience working with families and children in need. Several advisors also have firsthand lived experience of permanent care or adoption.
Our contact details can be found on the contact page.
PCA Families knows that parenting children who have experienced trauma, grief, loss, attachment issues, abuse and/or neglect can be difficult, and that many children require additional support to recover, heal and thrive. We understand that systems can be tricky to navigate, and that sometimes you need to speak to someone who ‘gets it’ to help you plan a way forward.
If you are seeking financial support, please refer to the Flexible Funding section.
A range of other fact sheets and resources are also available.
PCA Families will seek consent from you to contact a third party about your circumstances unless there is an immediate risk of harm identified for a child, young person or another person. Any client information used for PCA Families reports will be de-identified to protect the identity of children and families.